For the first time, the winter workshop of the German Institute for Community Catering (62 of the largest company-owned community caterers in D) took place digitally this year: via streaming from the TV studio of R+V Versicherungen in Wiesbaden.
Markus Tust, managing partner of the SODA GROUP, brought the varied programme of lectures to an impulsive close. The core message of his lecture on the customer journey in community catering: In future, looking after and caring for the guest, especially before and after a visit, should be considered a natural and essential part of any concept. For reporting in gv-praxis
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This post was written by Kathrin Tust